Privacy Policy

Last Updated: February 15, 2026

Tenantly LLC (“Tenantly,” “we,” “our,” or “us”) operates the website https://tenantly.io and provides AI-powered automation and communication services for self-storage operators (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, AI assistant, voice services, SMS services, and related platform.

By using our Services, you agree to the terms of this Privacy Policy.

---

1. Information We Collect

A. Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Storage unit preferences
• Reservation details
• Move-in or move-out information
• Communications via phone, SMS, web chat, or email

Payment information is processed securely through third-party payment processors. Tenantly does not store full payment card numbers.

---

B. Automatically Collected Information

When you use our Services, we may automatically collect:

• Call recordings and transcripts
• Chat transcripts
• Device information (IP address, browser type, device type)
• Usage logs and interaction metadata
• Access logs related to gate or unit unlock requests

---

C. Information from Storage Operators

If you interact with Tenantly through a self-storage facility, we may receive:

• Unit availability and pricing data
• Tenant account status
• Gate access permissions
• Reservation history

---

2. How We Use Information

We use collected information to:

• Answer calls, texts, and chat inquiries
• Provide pricing and availability information
• Process reservations and move-outs
• Facilitate gate access and unit unlocking (where authorized)
• Improve AI performance and service quality
• Prevent fraud and enhance security
• Comply with legal obligations

---

3. Voice, SMS, and AI Processing

Tenantly uses artificial intelligence to process voice calls, SMS messages, and chat interactions.

Calls may be recorded and transcribed for:

• Accurate response handling
• Quality assurance
• AI training and service improvement

SMS and Messaging Compliance

By providing your phone number and interacting with Tenantly via SMS, you consent to receive automated text messages related to:

• Unit availability
• Reservations
• Account updates
• Gate access notifications
• Service-related communications

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Tenantly does not sell, rent, or share mobile numbers or SMS consent information with third parties for marketing purposes.

Where required by law, we rely on appropriate notice and consent for call recording.

---

4. Sharing of Information

Tenantly does not sell personal information.

We may share information with:

• Self-storage operators you interact with
• Service providers (cloud hosting, telephony providers, AI processing providers)
• Payment processors
• Legal authorities when required by law

All service providers are contractually required to protect data.

---

5. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

• Encrypted data transmission
• Secure cloud infrastructure
• Access controls and authentication mechanisms
• Monitoring for unauthorized access

However, no system can be guaranteed to be completely secure.

---

6. Data Retention

We retain personal information only as long as necessary to:

• Provide Services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes

Call recordings and transcripts may be retained for service quality, compliance, and operational purposes.

---

7. Your Privacy Rights

Depending on your location, you may have rights under applicable law, including:

• Accessing your personal information
• Correcting inaccurate data
• Requesting deletion of your data
• Objecting to certain processing

Residents of certain U.S. states (including California) may have additional rights under applicable state privacy laws.

To exercise your rights, contact us at:

info@tenantly.io

---

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve functionality
• Analyze website usage
• Enhance user experience

You can manage cookie preferences through your browser settings.

---

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

---

10. International Users

Tenantly LLC is based in Texas, United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States.

---

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on https://tenantly.io with an updated “Last Updated” date.

---

12. Contact Information

Tenantly LLC
Texas, United States
Website: https://tenantly.io
Email: info@tenantly.io